Frequently Asked Questions
Everything you need to know about your Kangol headwear and gear.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Consult our official Size Guide on each product page to match your measurement in centimeters or inches to our S, M, L, and XL sizing.
What is your return policy for Kangol products?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain headwear items must be in their original, pristine condition to be eligible for a refund.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually arrives in 3-7 business days, while international shipping times vary by destination.
How should I clean and maintain my Kangol hat?
Care instructions depend on the material. Wool and Bermuda fabrics should be spot cleaned with cold water and mild detergent. Do not machine wash or tumble dry your hats, as this can cause them to lose their iconic shape.
Are your products authentic?
Yes, as the Official Kangol Store, we guarantee that all products sold on our website are 100% authentic. Every item features the official Kangol Kangaroo logo and internal branding tags.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.